We want you to be 100% satisfied with any and every order placed with us. If you're not entirely satisfied with your order, you may return it to us within 60 days for an exchange or a refund.
Shipping
Usually, We ship the goods to you in the trackable way such as UPS, TNT, EMS, DHL and Fedex. Using the different carriers depending on the quantity and shipping address of your order! Under normal circumstances, most orders ship out within 24-48 hours. However, sometimes cause large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. Normally the Shipping term is 7-10 business days.
Cancellations
If you wish to cancel your order, please email us immediately. So that we can process all orders as soon as possible within 4-6 hours after orders placing, so we are not always able to cancel an order after it is placed. And shipped orders can not be cancelled any more. Hope you can understand in this key point.Thank you!
Returns
You must contact us with returning shipping address before sending the items back. Return items to us, please send them back to us with a note stating your order number and whether you'd like a refund. We only accept this returns: 1. Wrong Size; 2. Wrong items shipped 3. Defective items.
Unacceptable reasons for an exchange are: I ordered the wrong size, item looks different in the photo, color is lighter or darker in the photo, I changed my mind with the current order and want a different order, etc.
Once you received wrong items or defective items, you notify us within 24-48 hours of receipt the products to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
You must contact us with returning shipping address before sending the items back. Goods must be returned within 7 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$40 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
Exchanges:
Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 14 days of the original order dispatch date. Email us first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price. 1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you 2. On the packing slip, circle the item(s) being returned. Please indicate reason for return. 3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return. 4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments. 5. Please be noted customer is responsible for shipping charges of the whole exchange process.Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 14 days of the original order dispatch date. Email us first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price.
1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you
2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.
5. Please be noted customer is responsible for shipping charges of the whole exchange process.
Order Cancellation
Cancellation of an order before the order has been dispatched, we process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.If you cancel the Orders,you will be charged 50%.
Of course, we hope you will be satisfied with our product, if not, pls contact us, we will give you the best suggests to solve the problems.
